Today, many conveniences that have been granted by the bank to its customers in order to conduct banking transactions without the hassle. Phone banking is one of the conveniences offered, but many of our bank customers who do not know more details about what it actually phone banking. For the tech-savvy bank customers, many of those who prefer to use internet banking services, for capital to conduct banking transactions and use of this service that they already have a smartphone and an Internet connection. Features offered in internet banking is felt more familiar than through phone banking.
- Better security. It's far more secure than mag stripe data. Messages are single use, so reading them is useless. Skimming is virtually impossible. Without a PIN, a stolen physical card can be used, so it's less secure than chip-and-pin, but mostly because of the pin.
- Variety of form factors. Mag stripe is very specifically designed to be on a card, and it's yet to be seen whether EMV will make its way to other form factors (I'm guessing no). Contactless is found on cards, key fobs, smartphones, vehicles, or virtually anything that can be transported with a person.
- Convenience. Tapping to pay is faster and more convenient than most other forms of payment. A contactless card, for instance, can be used without removing it from your wallet. Contactless in transit venues allows lines of people to flow quickly through turn styles. The multiple form factors also offers more convenience. My car can automatically pay-at-the-pump with Speedpass. I can buy my groceries with my phone. To my experience, only proximity (iBeacon, Bluetooth Low Energy) and contextual payment systems (like Pay With Square) can meet or exceed the convenience.
- More features. When specifically tied to a smart phone, such as Google Wallet, many features are now available that are impossible for a mag-stripe card or even EMV. Payment history, virtual card provisioning (safer), remote deactivation, and user-configured pin-protection are just a few of the features. The sky is the limit here.
- Opportunities for innovation. Primarily due to their viability on smart phones, contactless payments provide a platform for innovation. In the past 60 years since its invention, what innovation have we seen on the mag-stripe? Very little (queue the hate mail from the one person with a patent on magstripe oxidation and embossing processes). We've seen quite a bit with contactless in a much shorter time, and continue to see it today. I expect this trend to continue.
Reference
https://www.cermati.com/artikel/phone-banking-pengertian-dan-cara-kerjanya accessed on January 30, 2017
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